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FAQS

Our performance, backed by results. We’ve been hosting for over 8 years across multiple hosting platforms, like Airbnb, Booking.com, VRBO, and more.

We are proud to share our ratings on the main hosting platforms:

Airbnb

  • 92.3% of reviews with five stars.
  • Overall rating: 4.92 out of 5 Stars
  • Over 2049 reviews

Booking.com

  • Quadro Residences by IONICA (Design District): 8.2 out of 10
  • Natiivo by IONICA Residences (Downtown Miami): 8.6 out of 10
  • 227 Condominium by IONICA (Downtown Miami): 8.2 out of 10

Vrbo

  • Premier Host
  • Average review rating: 4.5 out of 5 
  • Nights booked: 376

At IONICA, we strive to provide our guests with exceptional service and clarity in our policies. Please find our cancellation policy below:

  1. Cancellations Within 30 Calendar Days of Arrival
    • Reservations canceled within 30 calendar days of the scheduled arrival date are non-refundable. No reimbursement will be issued for payments already made.
  2. Cancellations More Than 30 Calendar Days Before Arrival
    • Reservations canceled more than 30 calendar days before the scheduled arrival date are eligible for a full refund of all payments made.

We encourage our guests to review this policy carefully when booking to ensure it aligns with their plans. If you have any questions or need further assistance, please don’t hesitate to contact us.

Our signature services:

  • 24/7 Customer Service: We are at your disposal for anything you need during your stay.
  • Quality Service: Fast and efficient solutions during your stay.
  • Custom Celebration Packages: Perfect for unique and unforgettable moments.
  • Exclusive Reservations: Access to the best tours, restaurants and entertainment experiences.

Unique benefits for our guests:

  • Private beach club
  • Massages and relaxation experiences
  • ALTO transportation: Direct service to the airport and cruise port for your convenience

Our regular check-in time is 4 PM. If you’d like to request an early check-in, please contact our customer service team via message on the day of your arrival. Early check-in is subject to unit availability, and we’ll confirm if the unit is ready for an earlier check-in time.

Each listing includes the maximum guest capacity in its description. If the total number of guests does not exceed the unit’s capacity, there will be no additional charges. We cannot allow more guests than the maximum guest capacity.

At IONICA, we’re committed to elevating your stay, which is why we’ve partnered with Alto to offer you an exclusive luxury ride experience in Miami. With Alto, enjoy the comfort and style that match your IONICA stay, all with the convenience of on-demand booking.

Special Offer for IONICA Guests:  

  1. Download the Alto App: Install the Alto app from your device’s app store and log in or create an account.
  2. Reserve Your Ride: Schedule your car for transportation anywhere in Miami.
  3. Apply the Promo Code: At checkout, click on “Pay” and enter the promo code IONICA20.
  4. Enjoy Your Discount: Receive $20 off your first 2 rides and experience stress-free transportation!

 

Take advantage of the ALTO Membership, and use code IONICAMEMBER for three months free.

 

Safe travels with Alto!

At IONICA Miami, we’ve partnered with Roombox to offer a seamless grocery and alcohol delivery service, ensuring your stay is as comfortable and convenient as possible. Before you even arrive, you can pre-order groceries, snacks, essentials, and more. We handle the shopping and pre-stock your IONICA unit, so everything is perfectly organized in the kitchen when you walk through the door. Enjoy a fully stocked kitchen without lifting a finger, letting you relax and start your Miami experience the moment you arrive.

Get started here: https://bit.ly/RB_Ionica

 

Most buildings allow for luggage storage for a fee that ranges from $7-$10. This is not directly managed by us but our team will assist you if needed.

If you are looking for a place to spend a relaxing holiday, IONICA apartments are a great option. With a wide variety of apartments available in different locations, you can find the perfect place for your needs.

IONICA apartments are designed to provide you with maximum comfort and satisfaction during your stay. Each apartment is equipped with all the modern amenities you need, such as Wi-Fi, cable TV, air conditioning and more. Additionally, many of the apartments have stunning views and are located near popular tourist attractions.

Whether you’re looking for a beach or city vacation, IONICA has something for everyone. You can enjoy the beach, sightseeing, shopping or just relax in your apartment. With so many options available, you can customize your vacation to your interests and needs.

In short, IONICA apartments are an excellent option for a relaxing and fun vacation. We hope you enjoy your stay with us!

Our performance, backed by results. We’ve been hosting for over 8 years across multiple hosting platforms, like Airbnb, Booking.com, VRBO, and more.

We are proud to share our ratings on the main hosting platforms:

Airbnb

  • 92.3% of reviews with five stars.
  • Overall rating: 4.92 out of 5 Stars
  • Over 2049 reviews

Booking.com

  • Quadro Residences by IONICA (Design District): 8.2 out of 10
  • Natiivo by IONICA Residences (Downtown Miami): 8.6 out of 10
  • 227 Condominium by IONICA (Downtown Miami): 8.2 out of 10

Vrbo

  • Premier Host
  • Average review rating: 4.5 out of 5 
  • Nights booked: 376

At IONICA, we specialize in maximizing the potential of your investment through comprehensive and efficient short-term rental property management.

With a strong presence in Miami, we manage over five strategically located buildings in the city’s most prominent areas. Our extensive experience in the local real estate market has enabled us to establish strong relationships with a broad network of clients and maximize income for our property owners.

By entrusting IONICA with the management of your investment apartment, you can expect:

1. Maximization of Income: We implement effective pricing and marketing strategies to ensure high occupancy and competitive rates.

2. Comprehensive Management: We handle all aspects of property management, including reservations, cleaning, maintenance, and customer service, allowing you to enjoy a hassle-free process.

3. Personalized Attention: Our highly trained team is dedicated to providing personalized, client-focused service, adapting to your individual needs and ensuring your satisfaction at every step.

4. Technology: Our proprietary app lets you monitor the occupancy and income status of your unit 24/7.

5. Flexible Reservations: Property owners can reserve their unit for any number of days and dates they desire.

Additionally, with our IONICA app, owners can view the activity of their units in real-time, including occupancy rates, nightly prices, and availability.

Why choose IONICA?

  • Low management fee of 22%
  • Maximized occupancy
  • Best nightly rates
  • Comprehensive property service

Fill out the form and one of our team members will get in touch as soon as possible.

IONICA charges a competitive commission of 22% for short-term rentals and 10% for monthly rentals. This fee covers comprehensive management services, including marketing, maintenance, and guest support.

IONICA specializes in managing properties in prime locations across South Florida, including Miami and its surrounding areas. We focus on luxury short-term and long-term rentals to maximize your property’s potential.

STILL HAVE QUESTIONS?
Didn’t find what you were looking for? Contact us, and we’ll be happy to help!

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