Delete your IONICA account

1. How to request deletion

Two paths, pick whichever is easier:

• Signed in on the web: open Account → Security and use the “Request deletion” button. Your account is scheduled for deletion after a 30-day grace period during which you can cancel from the same screen. Deletion is executed by our privacy team when the grace period ends.
• Signed out, or don't have access anymore: submit the form below with the email address on your IONICA account, or email admin@ionica.world with the subject “Account deletion request”.

Either way we acknowledge your request by email within 1 business day and complete deletion within 30 days.

2. What gets deleted

• Your account profile (name, profile photo, contact details, password)
• Authentication records and active sessions across web and mobile apps
• Saved preferences, wishlists, in-app messages, and notification settings
• Identity-verification artifacts (selfies, ID photos) that are no longer required
• Marketing-attribution and analytics data tied to your account identifier

3. What is retained, and why

Some records cannot be deleted on request because we're legally required to keep them. After your account is deleted, the following data is retained for the legally required period and is no longer linked to your active profile:

• Booking and stay records (host and guest): kept for the period required by the lodging, tax, and consumer-protection regulations in the jurisdiction of the stay. In the U.S. this is typically up to 7 years for income / sales-tax records.
• Payment and payout records: invoices, receipts, refund history, Stripe transfer references, partner payout reports — retained for the period required by tax and accounting law (typically 7 years). Sensitive card data is never stored by IONICA (handled by Stripe under PCI-DSS).
• Anti-fraud and trust & safety signals: limited identifiers required to detect and prevent fraudulent re-registration with the same payment instrument or device — retained per applicable consumer-protection law.
• Records required by law-enforcement requests: preserved only when we've received a valid legal request and only for the duration that request requires.

We don't retain anything beyond what the law requires. When the legal retention window expires the records are deleted in the next scheduled purge.

4. Active bookings

If you have an upcoming stay or a payout pending settlement when you submit your request, we'll complete or cancel that obligation first (per the booking cancellation policy and partner payout schedule), then proceed with the deletion. We may email you to confirm before deletion if there's an active commitment.

5. Response time

Acknowledgement within 1 business day. Completion within 30 days. If we need additional information to verify the request (for example, if the request comes from a different email than the one on file), the 30-day clock starts when we have what we need.

6. Submit your request

Fill out the form below. This is not a login form — your submission goes directly to our privacy team and you'll get a confirmation email at the address you provide.

7. Contact

For any privacy question, including how we handle data after deletion, contact admin@ionica.world.